Return & Refund Policy

1. General Refund Policy

At Odenro Dental Care, we are committed to providing professional dental care and maintaining a reliable appointment schedule. Due to the nature of our clinical services, reserved appointment times, and treatment preparation costs, all payments are generally non-refundable once a booking is confirmed or a service has been purchased, except where a refund is required by applicable law or expressly approved by the clinic.

Please review this policy carefully before making a payment or confirming an appointment.

2. Appointment Cancellation, Rescheduling & Refunds

Patients who need to cancel or reschedule a scheduled appointment must notify Odenro Dental Care at least 2 hours prior to their appointment time.

• Notice Given At Least 2 Hours Before: Patients who notify us at least 2 hours in advance are eligible for either:
  • An 80% refund of the advance booking fee/deposit paid (a 20% administrative and preparation fee is retained).
  • Rescheduling the appointment to another available time slot at no extra charge.
• Notice Given Less Than 2 Hours Before: Cancellations made with less than 2 hours' notice are non-refundable and will result in the forfeiture of the booking fee/deposit, as clinic operatory time and sterilization preparations have already been reserved.
• Missed Appointments (No-Show): Failure to attend a scheduled appointment without at least 2 hours' prior notice will result in the complete forfeiture of any advance booking payment or deposit.
• Late Arrival: Patients arriving significantly late may need to reschedule if there is insufficient time to provide the intended clinical care.

Please contact our Patient Care team directly via call or WhatsApp at 071 888 3839 at least 2 hours prior to your scheduled slot to process your reschedule or 80% refund.

3. Dental Treatments & Completed Services

Payments for completed dental consultations, examinations, procedures, and treatments are non-refundable, except where required by applicable law.

If you experience discomfort or have concerns following a dental procedure, please contact our clinic for an assessment. Any necessary follow-up care or adjustments will be evaluated by the treating dentist and handled in accordance with the applicable treatment agreement and professional obligations.

4. Advance Payments & Treatment Packages

Advance payments, deposits, and prepaid treatment packages are subject to the terms communicated before purchase.

• Payments cannot ordinarily be transferred to another individual.
• Unused prepaid services are not automatically refundable.
• Requests to change a treatment plan or discontinue treatment will be assessed individually, taking into account services already provided, costs incurred, the treatment agreement, and applicable legal requirements.

5. Cancellations by the Clinic

If Odenro Dental Care needs to cancel an appointment, we will make reasonable efforts to notify the patient and offer an alternative appointment.

If we cannot provide the paid service or a suitable alternative, the patient may request a refund of the applicable unused payment, subject to applicable law.

6. Contact Our Patient Care Team

For questions regarding appointment cancellations, rescheduling, advance payments, or this policy, please contact: