Terms of Service

1. Acceptance of Terms

Welcome to Odenro Dental Care (“Odenro Dental Care”, “we”, “us”, or “our”). By accessing our website, booking an appointment, purchasing dental services, or receiving treatment at our clinic, you agree to be bound by these Terms of Service. If you do not agree with these terms, please refrain from using our website or services.

These terms apply to our website, online appointment booking system, dental treatments, and related clinic services.

2. Appointments & Dental Services

Odenro Dental Care provides dental consultations, examinations, preventive care, restorative treatments, cosmetic dentistry, and other dental services offered by our clinic.

• Appointment Requests: Submitting an online appointment request does not guarantee a confirmed appointment. Your booking is confirmed only when you receive confirmation from our clinic.
• Patient Information: You are responsible for providing accurate contact details and relevant medical and dental history necessary for safe treatment.
• Appointment Availability: Appointment times are subject to dentist availability, treatment duration, and clinic operating hours.
• Treatment Plans: Recommended treatments depend on a professional clinical assessment. Treatment outcomes may vary depending on individual circumstances, and no specific result is guaranteed.
• Changes to Appointments: Odenro Dental Care reserves the right to reschedule appointments when necessary due to clinical emergencies, staff availability, or unforeseen circumstances. We will make reasonable efforts to notify affected patients.

3. Payments, Fees & Refunds

All dental treatment fees, consultation charges, deposits, and applicable payment terms will be communicated by our clinic. Prices are displayed and charged in the applicable currency unless otherwise stated.

• Payment Responsibility: Patients are responsible for paying applicable charges for consultations, completed treatments, and approved services.
• Appointment Deposits: Certain treatments may require a deposit to secure an appointment. Any applicable deposit terms will be communicated before booking.
• Refunds & Cancellations: Refund eligibility is governed by our separate Return & Refund Policy, including the terms applicable to appointment deposits, missed appointments, completed procedures, and custom dental appliances.
• Payment Processing: Where online payments are available, transactions may be processed through a third-party payment provider subject to its applicable terms and security practices.
• Outstanding Balances: Unpaid balances may need to be settled before further non-emergency services are scheduled, subject to applicable law and professional obligations.

Please review our Return & Refund Policy for further information regarding cancellations and refunds.

4. Patient Responsibilities & Clinical Care

Our priority is providing safe, professional, and patient-centered dental care. By using our services, you agree to:

• Provide accurate and complete information about your medical history, medications, allergies, and relevant health conditions.
• Follow reasonable pre-treatment and post-treatment instructions provided by your dental professional.
• Inform our clinic of any changes to your health that may affect your treatment.
• Arrive on time for scheduled appointments and notify us promptly if you need to cancel or reschedule.
• Treat our dentists, staff, and other patients with respect.
• Ask questions and seek clarification if you do not understand a proposed treatment, its risks, or its alternatives.

Dental treatments carry potential risks, and outcomes vary between patients. Our dental professionals will explain relevant treatment considerations and obtain appropriate consent before proceeding with treatment.

5. Website Use & Intellectual Property

The content on our website, including text, graphics, logos, photographs, design elements, and other materials, is provided for general information about Odenro Dental Care and our services.

• Website content must not be copied, reproduced, distributed, or commercially exploited without appropriate authorization.
• You must not misuse our website, attempt unauthorized access, interfere with its operation, or submit false or misleading information.
• Information published on our website is not a substitute for an individual dental examination, diagnosis, or professional advice.
• We may update website content, service descriptions, prices, or availability from time to time without prior notice, subject to applicable legal requirements.

6. Liability & Limitations

Odenro Dental Care aims to provide professional dental services and maintain a reliable website. However, website information and availability may occasionally be affected by technical issues, interruptions, or inaccuracies.

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited. Subject to applicable law, we are not responsible for losses arising from circumstances beyond our reasonable control, including third-party service interruptions or temporary website unavailability.

These terms do not remove or restrict your rights as a patient under applicable consumer protection, healthcare, or other relevant laws. Clinical care will be provided in accordance with applicable professional and legal obligations.

7. Privacy & Personal Information

We collect and process personal information to manage appointments, provide dental care, process payments, communicate with patients, and meet applicable legal obligations.

Your personal and health information is handled in accordance with our Privacy Policy and applicable data protection requirements. By using our website and booking services, you acknowledge that relevant information may be processed for these purposes.

Please review our Privacy Policy for further details about how your information is collected, used, stored, and protected.

8. Changes to These Terms

Odenro Dental Care reserves the right to update or amend these Terms of Service to reflect changes in our services, booking procedures, operational practices, or applicable legal requirements.

Updated terms will be published on this page with a revised “Last Updated” date. Your continued use of our website or services after changes are published constitutes acceptance of the updated terms to the extent permitted by applicable law.

9. Contact Information

For questions regarding these Terms of Service, appointment bookings, payments, or clinic services, please contact:

We will make reasonable efforts to respond to your enquiries and assist with any concerns relating to our services.